How to install the remote tool:

 

Before you do anything, make sure you have submitted a Support Request
on this page: -CLICK HERE- or are on the phone with me.

Download the remote control tool by clicking here and remote tool file will download to your computer.

If you are using Google Chrome as your browser it will appear as shown below.
Just click the up arrow, then select open. Be sure to click yes and/or approve any permissions windows that may show.

If you are using Firefox for your browser, your download will appear like this below…
Just click on the download and it will open when it is finished saving. Be sure to click yes and/or approve any permissions windows that may show.

If you are using Microsoft Edge for your browser, your download will appear like this below…
Just click on the download and it will open when it is finished saving. Be sure to click yes and/or approve any permissions windows that may show.

 

If you were not able to click the download to have it open after it completed downloading, just go to your downloads folder on your computer and double click the VWSRemoteTool.msi file there to install the remote tool. Make sure to click yes, or approve any pop ups asking if it can have permissions. This is required for us to help you.